问题 提问于 2013年9月12日
I'm an instructor and our students use the Outlook system/skydrive.live.com. One of the students and I have tried to get pass the Caption verification and we cannot. We tried the audio and still couldn't get pass caption.
The student has an account and is trying to recover his password, but we cannot get pass that stupid caption. How can the student totally remove his information so he can start over? He even tried to use his non-student personal email to create an account.
But because his name is already in the system, Microsoft won't let him create a second account.
Need ideas & help.
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