问题 提问于 2013年10月23日
Dear Microsoft,
My Outlook.com account has been blocked and I received the following message from your support team. (Please see the two messages below).
Given this response, I have a simple question:
Is it correct that I now will no longer be able to use my Microsoft Surface nor will I be able to use my Windows Phone, because both of these devices require a Microsoft account to login. By blocking my account permanently and not allowing me to appeal this case, this is what you are stating, is that correct? I sincerely hope that you reconsider, because I does not seem to make sense to block a user from all their devices (and thus having to return all of them to the store), simply because of such a matter.
With regards.
Response 1: Hello, Thank you for contacting the Microsoft support regarding your account. Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement. Violations of the Microsoft Services Agreement may require Microsoft to restrict access to particular content in your account and in extreme cases, permanently close the account. We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement. To read the Microsoft Services Agreement, please visit: http://windows.microsoft.com/en-us/windows-live/microsoft-services-agreement?woldogcb=0 Thank you, Ela Microsoft Online Safety Team Response 2: Hello, After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position
to address your concern. You may post your concern through the following link: Sincerely, Ela Online Safety Team |
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