outlook cannot connect to server, ‘inbox being updated’ page doesn’t go anywhere

Within outlook itself it says it is disconnected from the server, when I try and access outlook through chrome and IE I can sign in but I cannot access emails at all, the page I go to says please wait while we update your inbox and despite trying to find a way to fix this issue for about 5 hours I still cannot access my inbox.  This is specific to my existing account, I have tried to create other outlook accounts as well as have support remote access my computer, each attempt has been able to access the corrisponding account and get to the inbox.  I was advised to change accounts but I specifically wanted to use outlook as part of a unified system using my windows live ID there is no support for changing everything to a new account and I especially don't want to lose my xbox account either.  Is there a way that this issue can be resolved without having to use a different account?