I've begun working for a company that uses GoDaddy.com as the e-mail server/client. My emails are working perfectly on GoDaddy's WorkSpace tool (allowing me to send and receive). I have a days-old MacBook Air and just installed the Microsoft Office 2011 Suite, including Outlook. I am able to add the new GoDaddy email as a new account through Outlook. I can receive emails and use the calendar. However, I am absolutely unable to send emails through Outlook. I have been on the phone 6+ hours with GoDaddy, Microsoft and Apple and no one has a solution that has worked. Please let me know if there could be any settings I'm unaware of with either of these things, or the computer itself. For what it's worth, the email account also will not load or work properly on my iPhone 6.
Below are the things we have tried:
1. Varying between Outlook Exchange or 365 and simply an "other account."
2. Changing port numbers for the outgoing server, smtpout.secureserver.net (25, 3535, 80). When I try 3535, I get an error message that my username and password aren't working. Then I try 25 or 80, I get an authentication error. All eventually time out, yielding an error message regarding a time out while attempting to connect with the server
3. I have tried adding authentication by name/password and also by the incoming server info
4. Restarting the computer and also Outlook after these changes and trying again
Other things to know:
1. Any time I send an email, I see "connecting to smtpout.secureserver.net" at the bottom of my inbox before it eventually times out.
2. Auto-populated port number is 143, auto populated for outgoing is 25
3. I am not connecting via SSL
4. I haven't made any changes to the security/encryption
Do you have any additional tips or methods I can try?
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