not texting or calling security code

Trying to get remote access and says sending security code not texting nor call nor emailing tried two phone numbers and different emails and nothing. Nothing spam or any where. I have relied on this to get access to my data remotely but like many Microsoft products Office 2013 being one now unreliable and faulty. Sad but since you messed me up I can get my company to remove some licenses. Minor probably a few $1000 but if we all did this then they would hurt when things broke.