not receving emails

I have been trying to reset my password for a certain website and it says its being sent but I am not getting the password reset email.  I called the company and it shows on their end that its being sent.  They even went into my account and added their personal work email to send the reset email to and they received it, however, I cannot?? I have also have not been receivng emails from family.  Please help.....also there are no filters, no blocked senders, the website im trying to reset my password from is on the safe list but no emails?!

thanks for your help