New account

I've been trying to set up an account for someone.  We go through all the steps and get it set up, yet when we go to log back in, it doesn't recognize her email address or her password.  When we go to verify she is the account holder, the question you ask is not the one that she answered for her security question.  This has happened twice now and it is getting very frustrating, especially since we can't contact anyone for support.  What can we do??