问题 提问于 2013年12月15日
Hi,
I use Yahoo as my primary email account. That account was hacked just long enough for someone to take my contact list. Yahoo then shut them down and I changed my password and haven't had a problem. BUT since then, many of my contacts have said that someone contacted them from *** Email address is removed for privacy *** pretending to me, asking them for help. It seems the hacker set up that account and is emailing my contacts. The hacker even emailed me last night at my yahoo account as part of their mass emailing.
I would like to shut down the *** Email address is removed for privacy *** account to stop them. I tried doing this over the phone with Microsoft and they said I had to come on here and post a question to get help. I did not have an account, so now I've had to set one up just to try to get this resolved. Please advise.
Note: I have tried to "change the password" for the *** Email address is removed for privacy *** account but as part of that process, I'm asked what were recent passwords, what is my financial information, and what were folders I had created. Since I know none of that information, I could not proceed. I also could not have a password reset texted to me because my phone number is not the one associated with the account since the hacker set it up.
Thank you.
I use Yahoo as my primary email account. That account was hacked just long enough for someone to take my contact list. Yahoo then shut them down and I changed my password and haven't had a problem. BUT since then, many of my contacts have said that someone contacted them from *** Email address is removed for privacy *** pretending to me, asking them for help. It seems the hacker set up that account and is emailing my contacts. The hacker even emailed me last night at my yahoo account as part of their mass emailing.
I would like to shut down the *** Email address is removed for privacy *** account to stop them. I tried doing this over the phone with Microsoft and they said I had to come on here and post a question to get help. I did not have an account, so now I've had to set one up just to try to get this resolved. Please advise.
Note: I have tried to "change the password" for the *** Email address is removed for privacy *** account but as part of that process, I'm asked what were recent passwords, what is my financial information, and what were folders I had created. Since I know none of that information, I could not proceed. I also could not have a password reset texted to me because my phone number is not the one associated with the account since the hacker set it up.
Thank you.
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