问题 提问于 2013年9月26日
I lost access on my account about 4 days ago and i can't recover it. It's (*** Email address is removed for privacy ***).
The problem all occurred because i was logged in using my laptop then i tried to log in from another laptop without signing out from the other one, so it seemed like someone is using my account. So, it was blocked. Then I was asked to create a new Hotmail account to help recover mine, and i created the one I'm using right away.
I sent more than 3 requests already, I was asked to enter all the passwords i ever used for this account, and the latest email subjects and to whom they were sent.....etc. I filled all the request required spaces, more than once. And every time i was sent an email that my request failed to recover the account.
And a few minutes ago, after filling another request, I received an email that ownership can not be verified using the given information so the email will be totally blocked and I should create a new one !!!
I just chatted with a customer service representative and he redirected me to send my concern here.
I really need to recover my account. I can't just create a new one and forget about the other one! It's connected to all my other accounts and It really matters to me to use the old one. I need help. Please!
Kindly tell me any other possible ways to retrieve my email account ASAP.
I hope my concern is clear. I'm so waiting for your reply.
Thanks,
Basma Yehia.
The problem all occurred because i was logged in using my laptop then i tried to log in from another laptop without signing out from the other one, so it seemed like someone is using my account. So, it was blocked. Then I was asked to create a new Hotmail account to help recover mine, and i created the one I'm using right away.
I sent more than 3 requests already, I was asked to enter all the passwords i ever used for this account, and the latest email subjects and to whom they were sent.....etc. I filled all the request required spaces, more than once. And every time i was sent an email that my request failed to recover the account.
And a few minutes ago, after filling another request, I received an email that ownership can not be verified using the given information so the email will be totally blocked and I should create a new one !!!
I just chatted with a customer service representative and he redirected me to send my concern here.
I really need to recover my account. I can't just create a new one and forget about the other one! It's connected to all my other accounts and It really matters to me to use the old one. I need help. Please!
Kindly tell me any other possible ways to retrieve my email account ASAP.
I hope my concern is clear. I'm so waiting for your reply.
Thanks,
Basma Yehia.
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