Along with the many other users who have posted in this community, I can't delete my hotmail account. Every time I try to deactivate my account I get the message "To close your Outlook account, you must first cancel your billing service. Go to Microsoft Account and Billing Services." I've NEVER had anything set-up in Microsoft Billing Services. When I access Microsoft Account and Billing Services there is nothing there to cancel. Please help me get this Hotmail account deleted. I would like to create a new username that's more professional appropriate, but would first like this account deactivated.
I would also like to point out that I first tried not using this account for over a year to allow it to deactivate on it's own. I didn't log into the account once for more than a year. Today I tried to verify that the account was no longer active, but instead of saying it was not a valid account it asked me my security questions, re-set password, and logged back into an active account. I had never even used Hotmail when it was the new Outlook.
Please send me a private message so that I can respond with my Unique ID to get this account deleted.
Thanks!
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