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My SkyDrive Files are all GONE?!!

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归档帖子，发布于 2013年11月1日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年11月1日
Hello,

First, why is this site so hard to find an actual solution? I wasn't even able to find a simple way to contact Microsoft directly over this matter. Instead, I have to make a forum thread on a public forum and hope for a reply?

My entire SkyDrive is empty!! WHY?!! I moved files to my SkyDrive months ago because I was getting rid of an old device and needed to save important videos and pictures of HUGE life events, personal things. I didn't take up all 7GB but there was plenty there... I upload them to the Cloud thinking that their safe! Today, when I check my SkyDrive to look at some pictures with my wife, OF OUR WEDDING, IT'S ALL GONE!!!

What's even worst is the video of me proposing to my wife in Paris was in there... THAT is gone!! WHY were my files deleted and why was I informed of NOTHING?! This is unacceptable! I need those files...

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