My SkyDrive +100 subscription isn’t showing in my SkyDrive

I've had a SkyDrive +100 account for over a year now. When I log into my Microsoft account via (Commerce.microsoft.com), my account shows an Active SkyDrive +100 subscription with the SkyDrive +100 renewal occurring on 8/13/2013.

However, beginning last Thurs (5 days ago) my SkyDrive is no longer synchronizing between various devices (laptop, desktop, Windows Phone) due to being out of storage. When I log in via the web, I'm told I have exceeded my available storage space and to click on Manage Storage for more information. When I click through to Manage Storage, my SkyDrive shows a SkyDrive +7 free account.

I have logged out and back into my Microsoft account several times. I contacted SkyDrive billing support who confirmed they could see the paid for subscription and referred me to AnswerDesk. I reached an AnswerDesk support person who said he couldn't help me and referred me to a Microsoft support phone # but, after waiting on hold for an hour, had to get back to work. Can anyone here assist?

-Jason