问题 提问于 2013年9月27日
My Outlook.com email account has been hacked. My password has been changed, my recovery phone number has been changed, and my recovery alternate email address has been changed. I am unable to provide much information in the account verification form
because I had not started using the account yet - I can't remember whether I had sent an email yet, and I didn't make any changes to folders or contacts.
I know the previous alternative email address, and the previous password, but this was not enough to pass the automated verification system.
However, I know a couple more important pieces of information which the form does not allow me to provide:
- I know the previous recovery phone number that was associated with the account
- I can tell you the date and time when the hacker requested a password reset code - because I unexpectedly received this code on my phone - I can provide this code)
- I know the exact date when I created the account
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