My hotmail account (*** Email address is removed for privacy ***) which I was using for last 15 years was hacked last week and subsequently blocked by Hotmail team. I got it unblocked by providing response to additional queries i.e. subject line of my previously sent mails, e-mail addresses of persons whom I sent last few mails, alternate e-mail address etc and I got link to reset password. Subsequently, I logged in and changed my password. However, unfortunately I forgot to write down the password and since it was a complicated password I have forgot it now and my account has been again blocked. I tried resetting my account by providing responses to queries being asked in the assistance page and I got following response from hotmail team :
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Your security is important to us
Recently, we received several requests to gain access to
*** Email address is removed for privacy ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful
account recovery process is intended to protect you from any possible malicious activity.
Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages
from multiple email accounts.
> Open a new account
With a new account, you’ll be able to use the following services across all of your devices:
Best-in-class email with unlimited storage at lightning speed and serious security.
Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
Free online storage for thousands of docs and photos, shared your way.
Don’t get locked out again
Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.
> Open a new account
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Unfortunately I have not updated my mobile no. in my hotmail account.
I need urgent help in this regard.
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