Hotmail

My Hotmail account is blocked and I can’t unblock it, as the only address I can send the code to no longer exists. How may I go about recovering this account?

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归档帖子,发布于 2012年5月24日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2012年5月24日
Dear Microsoft Support,

As of a few days ago, I have lost access to my Hotmail account, [Removed by Moderator], due to it being blocked.  Even though there are 2 alternate email addresses linked to my Hotmail account, only one, [Removed by Moderator], an account which no longer exists, is an option to which the code can be sent.  At this point, how may I go about recovering this account?

I have been able to reset my password since then, as I was given the option to send the message in which I could do so to [Removed by Moderator] or [Removed by Moderator] (which is still existing), and I did so of course via the latter address.  Doing so, however, had no effect on recovering the blocked account.

Both addresses are of course tied to my Hotmail account.   Do you know what I may be able to do in order to get the code sent to [Removed by Moderator], and get this problem fixed?

Any help that can be given to help me recover my account [Removed by Moderator] would be greatly appreciated.  Thanks!



Note: Text from error message upon sign-in is as follows:

Page 1

Your account has been blocked


Why are you seeing this?

Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service). 

We're here to help you get your account back.


What do you need to do?


We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.


We've cleaned your account settings


Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.

Page 2

How do you want to receive your code?

Send email to [Removed by Moderator] (Only option)

Send code I already have a code

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