Earlier this month the family e-mail that our daughter uses was temporary blocked and I was asked to complete a Validating your Account Form I have completed various requests several times to try to reactivate the account but unfortunately I am going around in circles.I believe this has been a wakeup call to our family as to maintain account information and secure passwords and we appreciate how security is taken very seriously. However, it may be useful to advise users periodically to examine their security information, change e-mail addresses for reset information for example the e-mail we gave originally is no longer in use and has been replaced. The security question favourite fictional character we have had to guess
I have asked for a comparison to make of the two e-mail accounts to try to verify proof if identify I am confident that the other questions were correct what else can be done to prove ownership.
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