My grandfather lost his battle with cancer back in March this year. I was asked by the family to assist with closing down his virtual accounts. When I went to close his hotmail account I was surprised to find "he" was still emailing. I tracked the IP address of the sender to his grilfriend's house. I changed the password and thought the account was locked down. The next day the accounts password had been changed and I was locked out. Most likely she was able to reset the password with the security question (I feel like an idiot for forgetting to change that) and now I can't even reset the password.
I'm not interested in going through my grandfather's emails, but I'm a bit worried about what his girlfriend might be doing with his account. The emails she was sending were really creepy as she was able to impersonate him very well.
I've been searching for a way to notify Microsoft of my grandfather's death and have a death certificate to prove it, however I've been unable to find the procedure to do so.
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