My account was hacked and I dont send any emails to verify its me. Please Help!!

My computer was hacked a while ago and they also hacked into my Hotmail account and my Facebook account. I cannot recover my Facebook because they have hacked my email so I cant reset my password. And I cant recover my email account because I don't send any emails. The questioner asks to write 3 recently used email addresses (which I don't know any off by heart because I talk to people on Facebook) and recently sent emails but I have not sent an email in YEARS! I get a lot of emails from my friends, family and my derby league but I read them then delete them or talk to them on Facebook. Its been almost 2 months and I'm still not on either my Hotmail or Facebook (but I have made a new email address). My computer is fixed and all protected but no matter how hard I try I still cant get back in my Hotmail account. It says that the automated system does not have enough info to verify that its me. Is there any way to talk to someone about this or can I send a letter verifying who I am. I'm at a loss here and I feel like there is not one real person out there that can help me with this. I would like to talk to someone and not just a computer. If someone knows how I can fix this please help! I'm willing to try anything to get my email and all my contacts back.