问题 提问于 2013年8月22日
I have been contacting microsoft for a year now regarding my email account which was hacked and all I keep getting is that it will be sent to the escalation team, this has been done numerous times and I NEVER hear anything back, I'm so sick and tired of
it now. I cant verify password so it goes to another screen saying that it will send code to phone or email, neither are mine so i say I cant verify code and it it directs me to a recover your microsoft account screen where it asks security questions which
have obviously been set up by whoever hacked the account......I answer the questions and get this back:-
We recently received a request to recover your Microsoft account ******************. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes
the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
My xbox account is set up with that email address so cant even get into that, So sick and tired of never getting a response, staff just dont seem to know what to do. Anytime that I've spoke over the phone its the same and they never keep any records
of the problems I've had. It's a complete joke
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