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Mum cannot retrieve her password on new Windows email account

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归档帖子，发布于 2013年8月13日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

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问题 提问于 2013年8月13日
This is complicated! I've a new Lumia 520 and set up my Windows account to get games and apps etc. I needed to get a Parent account so signed my mum up too, but we forgot her password. Now she cannot get a new password sent to her, she has tried the questionnaire to get a new one sent but as its a new email account cannot give enough information. HELP!!!!  We can't set up Family until this problem resolves.

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