MSN email 25/8/2012 issue number is 51582880. the email told me that I would receive a reply about my *** Email address is removed for privacy *** email. One month later, still no reply. Why not?

My email address that I have had for 10 years has been blocked by Microsoft; along with all my friends and business connection's email addresses.  I have been told it is blocked because 'someone' may have been using it without my knowledge.  I have trying without success to reestablish my original email address. Can't figure out if it is arrogance or incompetence I am up against; or a combination of both, or?   What does one do against a huge worldwide organisation who don't care if a customer leaves their company. Phoning them to complain is not an option that is given to us.

   Does anyone have a snail mail address for Bill Gates or his top executives, where I could sent a registered recorded urgent letter.  It would be appreciated.  I don't except this kind of treatment and will not except not getting my original email address back.   Anyones help will be really appreciated.  Thank you!