Hotmail

Moderator not really helped with blocked hotmail/Xbox Live issue

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归档帖子,发布于 2013年9月25日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年9月25日
i posted the below issue about trying to unblock my hotmail account earlier and the moderator responded and locked the thread which means i couldnt respond to him directly so have had to repost this.  The response has a link that doesnt work so i am no further along at all and now having to repost the issue.

can someone please reply to this with something helpful and any useful advice on sorting this and dont just point me in the direction of a check list or an option list that will almost certainly send me back to the questionnaire page which is a waste of time,

Moderators, please read my thread and try to help me if you can and please dont lock this thread until there is some level of communication or resolution otherwise i will just have to start all over again. you can email me directly to discuss the issue if appropriate.

my post and his reply are below

Blocked Hotmail account and can so no longer Access hotmail or Xbox Live - help please

Like many other posters on this site, I can no longer access my Xbox Live account as my Hotmail account was hacked and i have been unable to reset the account.

 

I originally set up my hotmail about 15 years ago but stopped using it for emails about 4/5 years ago. However it was the email i used to set up my Xbox live ID. I didnt change it when i changed my email provider as there was no reason to.

 

However a year or two ago my hotmail was hacked and then subsequently blocked. The rescue email address is my old work email from my previous firm (no longer trading) so i cannot access it and because it has been about 5 years since i used my hotmail account i am unable to remember the detail the questionnaire asks when trying to follow the rescue option online with Microsoft.

 

for the past year or two my Xbox Live has logged in automatically on my Xbox 360 so i had no problem but fairly recently it has prompted me to log in which i cant do as the email account was blocked by microsoft and i dont know the password!

 

So like many others i have tried all the options to reset or rescue my hotmail account, and filled in the form many times without any success.

 

I appreciate the need for security but this is stupid, surely there is a way i can rescue the account still, or to be honest i would be fine never using the hotmail account again, i just want to be able to access my Xbox live ID/account so i can use my xbox again online!

 

Can someone please suggest if there is some way of sorting this, and Mods please dont point me in the direction of he rescue questionnaire, as quite clearly i have stated above i have completed this many many times without any luck.

 

Tom

 

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Found this helpful 0
Francis_S replied on 
    Microsoft Forum Moderator

    Hi Tom,

     

    Welcome to Microsoft Community. We apologize for the inconvenience this issue has caused you. We understand that you are unable to access your Xbox Live account due to your email has been hacked which you also cannot sign into. In this case, please refer to the link below then choose the appropriate link for the issue:

     

    eForm link for sign in issue 

     

    Note: We need to lock the thread.

     

     

    Thank you,

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