Minor child’s email account disappeared

待回答 0 个回答提问于 2013年8月30日

归档帖子，发布于 2013年8月30日。 产品：Hotmail（已停止开发）。其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题提问于 2013年8月30日

A year ago I created an hotmail.com email account for my minor child,

"successfully purchased Online service age verification on Saturday, June 02, 2012" (that was a $0.50 payment to Microsoft)

and joined "Microsoft Family Safety".

Now my child cannot login to the email account (error message "That Microsoft account doesn't exist").

When I go to https://account.live.com/MyKids.aspx under my own (parent) account I see a message "You have no child accounts".

I still see my child's account under https://familysafety.microsoft.com but that's pretty useless -- I need email access.

Please help, I want my kid's email account back.

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