For no apparent reason, Microsoft has locked me out of my Hotmail account.
I have then had TWO attempts at filling out the questionnaire form. How could this possibly be, the ONLY security process to gain access back to your account???
On the questionnaire I answered the five questions as follows;
- I have entered two previous passwords
- I have entered two recent sent emails
- I have NOT created any other folders other than the defaults
- I do not remember email addresses whom I have sent recent emails to
- I DO NOT have an Xbox Live prepaid card number. Therefore, I answered the questions to the best of my ability.
I have been told my answers were not good enough, and I need to create a new account. I also spoke to two customer service agents who could not resolve the situation, but also advised me to simply create a new account. They also would not put me on to a manager regarding the matter.
It is not that simple, I have content, business matter and important emails and documents that I need access to on this specific account, and for me to be denied access TO MY OWN ACCOUNT and told to create a new one, is not acceptable.
The 'security measures' for Hotmail are to answer five questions about the content of the email account, that is not good enough. I was even willing to send through copy’s of my driver’s license or birth certificate (which mind you, are PROPER security measures) but no, I’m told that ISNT the process.
This is ridiculous and I am not happy at all, these so called 'security measures' actually work against you.
Someone please get back to me as soon as possible with a RESOLUTION, what else can I do (besides the questionnaire) to get my account back.
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