问题 提问于 2013年7月25日
Hi,
Dale Bradley
I have purchased and installed Microsoft 365, and downloaded SkyDrive pro 2013.
When I chose 'sync' in the skydrive tab of my office web app, I am prompted as to which library I would like to sync and the location to save the folder.
However, when attempting to sync, I have encountered a few problems, such as:
- Blue arrows (in a circular shape) are constantly displayed, and the 'green sync tick' never appears
- Microsoft update centre error message - talking about encountering a problem with the document cache & offering to repair (repair does nothing)
- Nothing happening when I click sync in the office web app
These are the steps I have attempted to resolve the issue - to NO AVAIL;
- Call Microsoft support (several times) and was waiting on a call back for two weeks, until they finally referred me to online help
- Change / repair both Office 365 and SkyDrive Pro 2013 via control panel
- Change the library that I have chosen to sync with
- Uninstall SkyDrive Pro 2013 client and reinstall it. I have done this step many times, altering between the 64-bit and 32-bit versions
- Uninstall Office 365 AND SkyDrive Pro 2013 client - then perform a full reinstall
The above dot points have NOT worked on several computers.
The thing that is even more confusing to me is that I have access to three computers (all with different specs) that this 365 Home Premium & SkyDrive Pro client works fine on.
The specs for the computer with the above issues are as follows;
OS: Windows 7 Pro
Office: Microsoft Office 2013 - Home Premium
Thank you - Microsoft, for what I am sure will be an extremely prompt and helpful reply.
Regards,
Dale Bradley
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