I've been using MS Office 2011 since it came out, and all has been well for a long time until a couple weeks ago when Outlook started crashing every time it would download email from a certain account. It had been downloading email from that account since 2011 without a problem, but suddenly it would shut down as it started downloading messages and the Microsoft Error Report would pop up. I watch the progress window, and it logs into the server without a problem, but it gets to the downloading new email part and the cursor turns to the spinning beach ball and Outlook shuts down.
I hadn't made any changes to the computer that could cause the problem, and I updated to Mavericks a while back. It turned out I was behind on Office updates, but installing the latest version did no good. I tried deleting and recreating that account, but no luck.
It's a work account, but the company is tiny and has no internal tech support, so someone I work with tried to help me. Since I work remote, he screen-shared with me and made a change to the incoming server, but that did no good. He was stumped.
I have a 2nd email account through the same domain, and that continues to work fine, with the same server settings. I can access the faulty account through web mail, and I tried deleting messages on the server, thinking that one of them was causing the problem, but no dice.
In the meantime, I set up that account in Apple Mail, and it works fine there. The only problem is, I'd prefer to keep all my email in Outlook, since I have work accounts there for other things too (I'm a freelancer who works for multiple companies), plus I have all my email history, my calendar, etc.
I just tried that account in Outlook again, and again it crashed. I grabbed the error log this time, if that will do any good.
I'm completely stumped by this. Any thoughts? Thanks!
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