问题 提问于 2013年11月6日
I recently created a live.com email address (*** Email address is removed for privacy ***) to set up a Microsoft Account for my new Nokia Lumia mobile phone. However, I accidentally added the days date into the DOB tab instead of my DOB (29th Sept 1967). It is now asking me get my email
address verified by an adult before I can access the account.
Without undertaking this parental verification step, I am unable to get into the account settings in order to modify my DOB details on the account or delete the account. My phone has automatically used this email address in my Microsoft Account and as
I cannot modify or delete the account I am unable to download any aps until I complete the parental verification stage.
I tried contacting a live assistant but they were unable to help. I would be very grateful if you were able to resove this issue.
Kind regards, Andrew
I have just set up a new hotmail address (*** Email address is removed for privacy ***) with my correct DOB in order to undertake the parental verification but when trying to complete this task, the following error message is appearing;
"Our system is temporarily unavailable. Please try again later.
If the problem persists, please contact customer support.
(40101-[2]-841f341e-4149-4e9b-962e-155f935f3e59)"I tried contacting a live assistant but they were unable to help. I would be very grateful if you were able to resove this issue.
Kind regards, Andrew
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