问题 提问于 2013年8月17日
Hello.
My Hotmail account, cornucopiaoflovee@hotmail.com, has been hacked.
I have contacted the Microsoft team 7 times (spoke roughly 30 min each time),
to no avail. I ended up being brought here by Geraldine from the Online Safety Team.
I have tried account recovery and they have changed the email that I had as a recovery email. I went to (https://account.live.com/password/reset) to do
the validation process. So, I tried to get back into it by filling out the form for an alternate
e-mail (entering previous passwords, folders, recent sent message titles and recipients, etc. for the account
that has been hacked). I have done this
over 7 times. Each time, I get either no reply from Microsoft or it says I don't have enough information. It
is connected to my Xbox Live account, which may have access
to my credit card (I can't remember) so I need it back as
soon as possible. (my gamer tag is Unamoosed).
At this point, I don't even care who hacked my account - I just need access to it so I can
change the Microsoft account affiliated with my Xbox Live one.
I have information tied to the account
to prove it is mine, such as contacts, recently sent e-mails, answers to security questions, and
my phone number. I also have my Xbox's serial numbers and such.
I am losing days that I have paid
for on Live, so I am also requesting a reimbursement for the days lost. I also
can't access any of my saved games. I
have literally done everything to try and get my account back, but
no one seems to know what they are doing at Microsoft. So. I have been waiting
since Tuesday to get back into my account.
I have given Microsoft over $300, and this is what I get. Thanks.
I am extremely aggravated with all
of Microsoft right now, so if you can assist me you will have my everlasting gratitude.
If you tell me to "Please refer to the steps provided on Account Recovery Process," I will probably sigh deeply and wonder what you think that will do for me if I have tried it OVER SEVEN TIMES. THIS DOESN'T HELP ME.
Thank you for your time,
Hannah T.
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