问题 提问于 2013年8月12日
We just moved one of our clients' domain to Outlook.com.
One of their users cannot log into Outlook.com anymore. When he does, he sees this:
Call us overprotective...
The account you're signing in to is missing some required info. To finish signing in, you need to change your password, and then enter the missing info.
We respect your privacy and will use this information in accordance with our privacy policy.
Verify your information
For security purposes, enter the password for the account you're trying to sign in to.
[redacted]
He's then asked for the following:
Password
New Password
New Password
Reenter Password
Security Question & Answer
RENAME YOUR ACCOUNT
My client DOES NOT WANT TO RENAME HIS ACCOUNT. He needs to log into his e-mail ASAP to continue working! Why is he being asked to rename his account?????
ALSO BEFORE YOU SUGGEST that he go to https://account.live.com/pw to reset his password, please note that we have already tried
this and it DOES NOT WORK. As soon as he enters his e-mail and security question and new password, he's taken to the SAME screen as above, where he's being forced to rename his account, which he DOES NOT WANT TO DO. This is his only e-mail address. He doesn't
want to (and can't, for business reasons) use another one.
Please advise how to get this fixed ASAP!
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