Hotmail

LOST EMAILS AFTER TRYING TO CLOSE AN OLD ACCOUNT

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归档帖子,发布于 2013年10月2日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年10月2日

right, 


so this is what happened. I logged into my old hotmail account. I went to account settings. I clicked on close account. The page reloaded where i was prompted to enter my password to verify it was me. Once I had done this and clicked NEXT, the page reloaded and i had a page which said:


CLOSE YOUR MICROSOFT ACCOUNT

TO CLOSE *** Email address is removed for privacy ***

You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.


So I clicked on 'deactivate your account' which was blue and a new window opened. On this page you have to select why you are closing your account which I did and I then I was logged out. The original page had logged me out too so I closed them both and went to log into my current account, but when I logged in I was taken to the page where you say why you are closing your account!


All of my emails have now disappeared and I really need them back!!!!! Please can someone tell me how? I used the chat option but the agent was only able to tell me to go to deleted items and then try the recover option which didn't work. Is there a way of resetting to a previous version????


I really need my emails!!

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