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Lost emails

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归档帖子，发布于 2013年8月23日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年8月23日
Hi,

I have definitely logged in via the Web within the last 9 months let alone the past year. As soon as my account was automatically switched from hotmail to outlook, the entirety of my inbox disappeared. 

My last received email in the inbox is 10/08/2013, but i have held my hotmail account for well over 5 years

My last sent email is 2010 (i understand to be correct because sent messages after a certain age get deleted?)

I still have a handful of these old emails on my desktop app but I cannot retrieve them on the outlook.com website.

Please help, I have very important emails detailing insurance and leasing and receipts.

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