I have an Outlook account *** Email address is removed for privacy ***.
My domain name - ducker5.com - is hosted by a company called MelbourneIT
On 31 October 2013, something happened resulting in me, and many other people with domain names at MelbourneIT, losing connectivity of their hotmail/outlook accounts.
I can access the account, see old emails, but no new emails can be received or sent...my contacts just get a cannot be delivered message.
MelbourneIT support, and many of their users, have found that the solution is to update the MX record. Therefore, what I hope you can give me is the MX record for my account, so I can passs it to them, and they can update my account and get things moving again.
It's been 2 weeks already and it's getting very frustrating.
I am not a technical person, so I don't really understand what an MX record is or how the problem arose...from what I understand from the community chat is that you (microsoft) may have decomsissioned some servers resulting in the MX record held by my domain provider no longer being recognised/valid. Something like that.
Since I cannot access outlook, I can provide an alternative address if needed.
I hope you can help resolve this asap.
Stephen
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