One of our users has lost their access to emails stored in their local folders, that is in the "ON MY COMPUTER" section of the sidebar on the left of the Outlook 2011 screen.
Someone "helped" them set up a new identity in Outlook in order to access an email address on a server used by a different agency, but they thought it was very awkward to have to switch back and forth between the different identities, so they deleted the new one they had created to use with the other agency's server. When they switched back to the identity that they have used to access their email on our local Exchange server their local folders were no longer listed in the folder list in the sidebar on the left of the Outlook screen.
I checked, and the emails all seem to be in subfolders in the Data Records folder in their Main Ientity, but they do not show up in Outlook now.
I tried repairing the database, but the folders did not show up. They can double click on the records in the subfoldes and their emails show up, but since they have litterally thousands of emails in the folders, and the filenames and folder names seem to bear no relation to the subject line of the emails or the names of the folders they had them stored in, it would be a daunting task to try and open these up one by one and see if they could be saved out individually into a new set of folders. Plus, there is no guarantee that this wouldn't happen again.
Is there any way to recover this information? To get the folders and their contents to be listed in "ON MY COMPUTER" again?
Thanks in advance.
Chuck Hildebrand
IT Specialist
Iowa Public Television
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