Locked Out Of Windows Live

It is now over a 10 days since I have been able to access my email address and it is costing me my business.

My computer had auto-sign in and i never had to remember my password. I have used the account for many many many years. 

I have, as requested, filled in six or seven questionnaires with the greatest of care. All have been rejected. 

i have had several emails from "Microsoft Customer Service Representatives" but i am still struggling.

I have followed all links to the support forum and tried to find an answer . however many of the links are no longer valid.

i am in South Africa and i dont know if the sms option works. 

I am now desperate,as I don't know what else to do.

Please can someone help me reset the password