问题 提问于 2013年7月25日
This is the same question I posed yesterday, but with updated information:
I have a very old hotmail account I would like to access now but cannot remember the password. I am also afraid that it may have been compromised. I tried using the form to reset my password, but because I have not actively used the account for something
like 10 years I just don't have the answers to what the subject lines of my most recent emails were or what the contact email addresses are in there (that's why I need to get in there!). I've logged in more recently but haven't actively used it so I just don't
know the answers to those questions.
I've tried for half an hour to find a link to contact someone about my specific case but cannot figure out how to reach a person about being locked out of my account and not being able to use the automated system to get back in. The automated system will
never work for me because I don't have those answers. I just need to be able to talk to a person about it. Can anyone help me with a link to submit a problem to a human who will read my email?
To be clear, I do not think my account has been deleted due to inactivity. I sometimes logged in to look for an email address, and believe I did so within the past 270 days. I did not actively send emails, however, so I don't have any of the identifying
information I need. But I feel confident that there is a good chance the email is still active. I would just like to contact someone to help me get in there.
Thank you!
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