Hi,
my account has been locked the recovery mobile number that I could of used is an old number so that is not possible and I have gone through other account recovery procedures several times, they sent me emails each time saying there is no way of proving it is mine even though I had filled out the forms. on the third time Microsoft sent me email saying that there was no prove once again, they said to create a new hotmail and use that. This is all fair enough but.. My xbox live account on my xbox is connected to this email which means I can longer sign in :/ this xbox live account is 6 years of gaming and also has a brand new 12 month prepaid card on it! Please help someone I don't want to have to create a new xbox live account and pay for another 12 months of live!
thankyou
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