Hotmail

locked out of email

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归档帖子,发布于 2013年11月1日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年11月1日
Service:
    General Issue

What type of problem do you have?
selectedproduct
    Outlook

selectedissue
    Your account has been temporarily blocked

Enter a short description of your issue:
    Basically needed the password to a parental control email account on xbox live to accept new terms of use, couldn't remember it several times and have now locked myself out of my account. I have since remembered the password to it but cant get back in as its locked. I filled out several recovery requests but none of them did anything, i emailed microsoft and got nothing back

Enter the email address (Microsoft account) affected by this issue:
    *** Email address is removed for privacy ***

Enter your contact email address:
    *** Email address is removed for privacy ***

Enter a detailed description of your issue:
    Needed to get into the *** Email address is removed for privacy *** account as parental control settings are on my xbox live profile even though i'm 21. i couldnt remember the password and whenever i entered it on the dashboard to accept the new terms of use it kept saying the password was wrong. i dont know what happened but i am now locked out of this parental control email account and cant get on xbox live to accept the new terms and conditions, please unlock the account so i can get playing on xbox live again
name - mark keaveney
gamertag - dM5x iLaGGzZ

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