Hotmail

Locked out of account

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归档帖子,发布于 2013年10月31日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年10月31日
I am locked out of my account and have filled in the retrieval form. The form asks about sent items but I don't send from this account just receive. I've now had an email saying 

Your security is important to us

Recently, we received several requests to gain access to ________Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.


I need to access my account and the won't help me over the phone because it a free account.

Anybody know what to do next?

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