Live account locked out, customer service un-helpful

I have been locked out of my account and have tried multiple times to reset it. i have recieved the emails saying you will be contacted within 24hours but i never have been. when i have spoken to customer service they just do the same thing, submit a new request and i never here anything again. I am desperate for access to my account as i have flights to catch this week and all the tickets and details are in there.