I have two Hotmail accounts, an old on with important emails I keep for personal reasons and also one I use on a daily basis. In the top right hand corner I used to have to option of switching between the two accounts but this is no longer available and since outlook I cannot sign into the old one as it's not recognising my password. i have gone through the reset process and tried to answer the questions but it is difficult as it an old account, Ive received numerous reset codes followed by emails saying Microsoft cannot verify my account with insufficient answers !
| From: | Microsoft Account - Unmonitored Automated Email (*** Email address is removed for privacy ***)This sender is in your safe list. |
| Sent: | 24 July 2013 15:25:27 |
| To: | *** Email address is removed for privacy *** |
We recently received a request to recover your Microsoft account *** Email address is removed for privacy ***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
I really need to have access to both accounts and am now getting so stressed !!!!
Please help !!!!!
Thanks
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