It looks like someone else might be using your account

I have an account that i used exclusively for craiglist.  

But recently it won't allowing me to login.  I am keep on getting the error below.

"It looks like someone else might be using your account"

I tried to reset through automated form.  But keeps on telling me not enough information.

This is going around in circle.  

How can i get microsoft support with a live person instead of dummy robot.

Account is *** Email address is removed for privacy ***

Frustrating