"It looks like someone else might be using your account To help you—and only you—get back into @hotmail.com, we need to verify that it's yours." So, I click next button the "Next" it appears is "How do you want to receive your security code?" So, there are two options. The first is my email which I can't sign in so my second option is " I can't verify account" So, that the only one I click on "https://account.live.com/acsr" and fill everything so I get a message on my Google account " We recently received a request to recover your Microsoft account, Unfortunately, we were unable to verify your ownership of this account using the information you provided."

My question is HOW I SHOULD REMEMBER EVERYTHING ON MY ACCOUNT? Since, this account I created in 2009? But did provided most of the information. So, I'm starting to get frustrated because I tried everything and there information here is not quite helpful and if you try calling them they only tell you to go to there web site. Can someone can help me this issue? I really need to sign in my final test is in my email and I can't sign in. by the way I'm using my wife's account.