‘It looks like someone else is trying to use your account’ – cannot receive validation at alternative email/secure e-form times out!!!

I have tried sending validation emails to my secondary account but they are not materializing at that account (checked junk etc, etc.) 

I cannot provide enough evidence to recover the account via the form as I do not use it to send emails that often. 

I also tried to submit a help request using the secure e-form - three attempts have resulted in the page stalling and not appearing to have submitted anything each time. 

This is doubly annoying as I cannot access my email, or update anything on my linked windows phone. 

I would really appreciate human assistance in this case as the automated system has failed me. 

Thank you, 

Alex Bell