I want to close my account but microsoft won’t let me

I want to close my microsoft account and my former hotmail email address. Everytime I click on cancel account in my settings and type in my password it comes up with 'server is down' please please please I want to close my account ASAP as I got hacked a year ago and I did close my account then but its still open and still receiving emails and I am not happy with how I have no privacy or security with hotmail/outlook. I should have a right to close my account for good and not have to worry about this however, its appalling how I have no control over this and anyone can hack into my own account. I want my account closed that it all. Please assist me.