问题 提问于 2013年7月27日
I lost access to my Hotmail account July 15th and received the error "it looks like someone else might be using your account." After speaking with and trying to recover my account with your many moderators for the last 10 days, nothing has happened. My older sister and girlfriend have both told me that my account has sent them emails like this one (reminder, do NOT click on the link) :
________________________________________________________________________________________________________________________________________________________________
From: *** Email address is removed for privacy ***
Subject: Reply: Matt Heppler
Date: Thu, 18 Jul 2013 05:38:37 -0400
http://www.legallygorgeous.com/perfectjobu.php
.......................................
7/18/2013 10:38:35 AM
Matt Heppler
________________________________________________________________________________________________________________________________________________________________
My account has been compromised. I cannot reset the account, because someone has changed the security questions. I have filled out your recovery form and it has been denied. This is CLEARLY a scam. The moderators in the community refuse to help with anything
beyond giving me the form again and again to fill out. What is the point? There is NO WAY I CAN IDENTIFY WHO ON MY CONTACT LIST THIS IS BEING SENT TO. I CANNOT IDENTIFY IF THE SUBJECT IS ANY DIFFERENT IN ANY OF THE OTHER EMAILS MY ACCOUNT IS SENDING OUT. I
have given the moderators as much information about my account as possible, and yet 10 days after the original incident I am no closer to getting my account back. As I said in my original posts, I am homeless, which means I will be using a new computer every
few days(Shelter to shelter, library, friends laptop, etc). This whole process COULD BE SIMPLE BUT OBVIOUSLY THE MODERATORS DO NOT WANT IT THIS WAY.
Affected account : *** Email address is removed for privacy ***
New backup account: *** Email address is removed for privacy ***
Failed recovery attempt: 94501893
How to fix this : Reset security info including the reset #, and send me the password at my new inbox. Problem solved! <<<WHY IS THIS SO HARD FOR YOUR STAFF TO UNDERSTAND. THIS WAS "ESCALATED" WHICH ONLY MEANS THEY ASK YOU TO FILL
OUT THE FORM AGAIN!
撰写回答