I have been called 3 times with a new code to reset my password. Why cant I set this new password up????

I have been hacked on my Hotmail address.  I am trying to re set the password.  I have been trying for HOURS and I just get the same run around.  I have been called on the phone 3 times with a NEW CODE.  I could do this all day right?  What is wrong.  I need to get into my email to get to work....very frustrated someone please help me.....