问题 提问于 2015年3月3日
To who it may concern,
My name is Michelle and I was recently locked out of my hotmail account after forgetting the answers to my "secret questions".
I am an athlete and always traveling so i am always logging on from different computers in different countries but this time around I was shocked to forget my password and more shocked that I couldn't remember my secret answers set so many years back.
My hotmail is my primary email address used for my work and to stay in touch with family while I am away.
I keep trying to get a code but it never arrived in my second email. When they asked me to file the form with for example 3 latest sent email, I did, I gave all the info they asked me but still not able to log in. I m so disappointed.
I really need to gain access to this account again as everyday I am without it could cost me potential business and contact with family and loved ones.
Please advise me on how I can regain access to my account.
I can send pictures of passport or identification to help with the process but I am urgently seeking assistance on this matter so please if you could contact me as soon as possible on this it would be greatly appreciated.
Thank you.
Michelle
I just created a new account in case it easier to communicate.
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