I don’t receive email from paypal representative either I can’t confirm my hotmai account to paypal

So i tried to contact paypal customer service and he wanted to help me to confirm my hotmail account. Before he do that, he sent me an email (twice) but i dont receive any email from him.

I also put it on test by sending email from my other email account and i instantly receive my email in my hotmail inbox.

To find the solution, i already check my email options including customizing rules for new message (no rules in it), safe and blocked senders (none regarding paypal), flagging and other that i have found in this community.

I also deleted my browsers cookies and history but none are working.

Any solution to this issue? thank you for your kind support!