i cant rest my password using my phone number servies issue

dear  sir  when i  try  to  rest my password  for my email  using my  phone number i got 

the  email  address  is      *** Email address is removed for privacy *** .

i  try to clear my browser    but  the problem  still  didn't fix

*** Email address is removed for privacy ***

There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.