i can’t get into my email because of a message which ultimately offers me skype which I don’t want. urgently need to access an incoming email

I need to read an email urgently.  Why can't I refuse skype and still keep my account.  This went on all week until yesterday then it worked.  Today back to skype.  This feels like you are demanding i accept a service I don't want.  Sure there must be regulations about this behaviour